本館服務通告
本館服務通告 - 針對遊戲延誤 客戶獲時數回饋補償

為讓客戶更有好的使用服務體驗,有關遊戲延誤情況,CGA eSports Stadium由開館以來已推出相關遊戲時數回饋補償方案。

館內提供之遊戲因不可抗力因素或不能控制的原因所產生之困擾,如由於官方伺服器連接問題、突發性之電子通信設備故障或其他天然因素,導致出現滯礙情況,本館將按實際情況酌情處理補償相應的遊戲時數,唯客戶需即時聯絡工作人員跟進及處理事件,以感謝用戶的支持與體諒。

如日後發生同類型事件,請即時聯絡職員跟進事件,及建議客戶可在延誤期間使用電腦瀏覽其他資訊或遊戲。

提升客戶電競服務體驗一直是我們最為重視及關心,感謝客戶的長期支持,未來將持續改進並致力為用戶希來更佳的服務體驗。

Service of Notice - Compensation for Game Delays

With the aim of providing a better experience for our valued customers, CGA eSports Stadium has been offering a compensation scheme for hours of game delays since its inception.

If the games provided in the stadium are delayed due to a force majeure clause or circumstances beyond our control, such as connection problems with the official server by game developer, unexpected error/failure in electronic communications and/or other natural factors, CGA eSports stadium has offered to compensate the corresponding game hours according to the actual situation at its discretion, provided that customers shall immediately contact our staff to follow up the incident.

Preventing similar incidents from recurring in the future, please do not hesitate to contact our staff immediately for assistance and advise customers to use our pcs to browse other information or games during the delay.

Striving for improving the gaming experience and customer service perfection has always been our highest priority and concerns. We are grateful for the long-term support of our customers and will continue to make improvements and strive to provide a better service experience for our customers.

The CGA eSports Stadium team
Nov 1 2021